"I think Shelley, in those early years— well actually, her whole stay on the show— I’d be hard-pressed to think of a more gifted comedic actress on television. She rode a thin line between caricature and a real person, and rode it perfectly. I never believed that she wasn’t that character… that she was just playing a part. I believed that that was an actual human being there. And man, she could wring a joke out of a straight line. She could get a laugh out of a glance. She was a joy to work with. And smart. Smart.”
— Archive of American Television Interview with Cheers writer/producer David Lee, July 9, 2010.